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Q. My sample order is incomplete, How can we resolve it?

If you are missing items from your sample order the first thing to do is check in the box and see if there was a note included that items were shipped separately. Occasionally we ship items separately in order to get you the bulk of your order as quickly as possible. If there was no note included please contact us by phone at 888-860-9429 or via our Contact Form and let us know about the issue so that we can promptly resolve it for you.

Shipping: -

  • We ship from California. All items ordered are in stock unless a phone pre-order. We ship all orders within 24 hours of order time (Saturday & Sunday excluded).
  • Delivery times within California, Oregon, Washington, Arizona and Nevada are within 2-3 days.
  • Texas and East beyond is within 3-5 days. Hawaii & Alaska 4-7 days.
  • Currently due to Covid-19 & various disturbances USPS & UPS are experiencing delays and may result in delayed timings.
  • Shipments do tend to get broken up by shipping agencies and may arrive within 1-3 day gap.