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Shipping & Returns Policy - FAQ

Q. I have some unused tile to return - What do I do?

If you have some tile that you did not use you can return it and get refunded. In order to get a return started please fill out our Inquiry Form an...

Q. I know what I want but don't need the tile for some time - what should I do?

We always recommend ordering as soon as you know what you need. We do our best to keep all of our products in stock but occasionally we do sell out...

Q. Where do you ship from?

We ship Monday - Friday from Lemoore, CA.

To get an estimate of how long shipping times are for full orders check out our

Q. I have unopened boxes of tile to return - Where do I ship them?

In order to get a return started please fill out our Inquiry Form and provide the following information - we will send you an RMA form with full de...

Q. Do you ship internationally?

We don't directly ship internationally except to Canada. Many of our customers abroad have used various freight forwarding services t...

Q. Do you ship to Alaska & Hawaii?

Yes! We do ship to Alaska, Hawaii and even Canada at extra cost. We do our best to get our products to customers in these areas at an affordable price...

Q. UPS says it doesn't recognize the tracking number you sent?

Sometimes it can take up to 24-48 hours after shipping for UPS to update it's system to include all the tracking number data. If after 48 hours you st...

Q. My tile arrived Damaged - what do I do?

Although damage in shipment is rare due to our thorough packaging, it does occasionally occur. If your tile is damaged in shipment we will promptly re...

Q. You sent extra products with my sample order - Why?

We often send a few free samples as part of your subway tile sample order if we think there may be another product that fits your color scheme that yo...

Q. Could I have my order shipped over night or expedited to get it quicker?

Yes! We do offer expedited shipping at additional cost. To get a quote please call us at 888-860-9429....

Q. How long does it take to get samples?

Samples of our products are shipped daily from Lemoore, CA via USPS priority mail. Average shipping times are 2-3 business days (USPS does deliver on ...

Q. Can I return my samples?

Yes! Anything ordered from us can be returned according to our Return Policy. Of course you end up placing a full...

Q. Does Subway Tile Outlet have any store locations?

We currently do not have any store locations or showrooms and are an online only shop. Though we do offer free shipping on all our orders and your ...