Shipping & Returns - Subway Tile Outlet
Shipping
We ship daily to get you your items as fast as possible. Average shipping times are as follows:
West Coast: 1-2 Business Days
Central: 2-3 Business Days
East Coast: 3-5 Business Days
We offer free shipping to anywhere in the USA via USPS ground. Every USA order qualifies for free shipping no matter how big or small! Expedited shipping is available - please Contact Us for more details. We ship daily to ensure you get your items as fast as possible. All items will be delivered within 5 business days with the vast majority of packages being delivered in 3 days or less.
Returns Policy
You may return items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You will also be responsible for paying our original shipping fee, that was covered at our expense.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us by phone or email.
